Welcome to Cey Mart! These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By accessing or using Cey Mart, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Terms

1.1. Eligibility: By using Cey Mart, you confirm that you are at least 18 years old or have the consent of a legal guardian to use our services.

1.2. Account Registration: To place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3. Accuracy of Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

1.4. Prohibited Uses: You may not use our website for any unlawful or prohibited activities, including but not limited to fraud, harassment, and infringement of intellectual property rights.

2. Orders and Payments

2.1. Order Acceptance: All orders placed through Cey Mart are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product information, or issues identified by our payment processing department.

2.2. Pricing: Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and refund any payments made.

2.3. Payment Methods: We accept a variety of payment methods, including credit/debit cards, bank transfers, and mobile payment options. All payments must be received in full before shipping.

2.4. Tax: Prices listed do not include any applicable taxes. You are responsible for any applicable taxes, fees, or charges that may arise from your purchase.

3. Shipping and Delivery

3.1. Shipping Policy: We offer various shipping options, and delivery times may vary based on your location. We aim to deliver your order within the estimated time frame but are not liable for delays caused by third-party carriers.

3.2. Delivery Issues: If your order is lost, damaged, or delayed, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, replace or refund your order.

3.3. Shipping Costs: Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any additional fees, such as customs duties or import taxes, are the responsibility of the customer.

4. Returns and Refunds

4.1. Return Policy: We accept returns within 7 days of delivery for most products, provided they are in their original condition and packaging. Some items, such as perishable goods or customized products, may not be eligible for return.

4.2. Refunds: Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

4.3. Exchanges: If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

5. Intellectual Property

5.1. Ownership: All content on the Cey Mart website, including text, graphics, logos, images, and software, is the property of Cey Mart or its content suppliers and is protected by intellectual property laws.

5.2. Use of Content: You may not reproduce, distribute, modify, or otherwise exploit any content from our website without our prior written consent.

6. Limitation of Liability

6.1. No Warranty: Cey Mart provides its services “as is” and without any warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of our website or products.

6.2. Limitation of Liability: To the maximum extent permitted by law, Cey Mart and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Privacy Policy

7.1. Data Collection: We collect and use your personal information in accordance with our Privacy Policy. By using Cey Mart, you consent to such data collection and use.

7.2. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Changes to Terms

8.1. Modification: We may update these Terms from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of Cey Mart after any such changes constitutes your acceptance of the new Terms.

9. Governing Law

9.1. Jurisdiction: These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

10. Contact Us

10.1. Customer Support: If you have any questions about these Terms, please contact us at info@ceymart.com