At Cey Mart, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a flexible refund and returns policy to make the process as smooth as possible.

1. Eligibility for Returns

1.1 Return Window:
You may return most items purchased from Cey Mart within 7 days of receiving the product for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

1.2 Non-Returnable Items:
Certain items cannot be returned, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Customized or personalized products
• Gift cards
• Downloadable software products

1.3 Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Please retain all documentation related to your order.

2. Process for Returns

2.1 Initiating a Return:
To initiate a return, please contact our customer service team at [insert contact information] within the 7-day return window. Provide your order number, the reason for the return, and any supporting details.

2.2 Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., receiving the wrong or defective item). Shipping costs are non-refundable.

2.3 Return Approval:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3. Exchanges

3.1 Defective or Damaged Items:
If you received a defective or damaged item, we will gladly exchange it for the same item at no additional cost. Please contact us immediately to arrange for the return and exchange.

3.2 Exchange Process:
To exchange an item, contact our customer service team with your order details. Once the return is received and processed, we will ship the replacement item to you.

4. Refunds

4.1 Refund Process:
Once your returned item is received and inspected, we will process your refund. The refund will be credited back to your original method of payment within 7 business days.

4.2 Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or not in original condition).

4.3 Late or Missing Refunds:
If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.

5. Cancellation Policy

5.1 Order Cancellation:
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, if the order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process.

6. Contact Us

6.1 Support:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@ceymart.com. Our customer service team is here to assist you.